Mobile App: Getting Started

Summary

The skillSYMS mobile app brings field work to your phone — capturing evidence with the camera, checking in to sessions, clocking time, and working offline when signal is poor. This guide covers install, sign-in, and the core mobile features for each role.

Who This Guide Is For

• Learners capturing evidence and checking in on site
• Facilitators, assessors, moderators, and employers working in the field
• Provider staff who need on-the-go access

Prerequisites

• A skillSYMS account (see your role’s getting-started guide)
• A smartphone with a camera and location enabled (for geo features)

Step 1: Install and Sign In

1. Install the skillSYMS app from your app store (iOS / Android).
2. Open it and sign in with your skillSYMS credentials.
3. If you belong to more than one provider, choose your tenant when prompted.

Tip: The app adapts to your role — learners, facilitators, assessors, moderators, employers, and admins each see a tailored set of tabs.

Step 2: Capture Evidence

1. Open Evidence (or Capture).
2. Take a photo/video or attach a file.
3. Tag it to the correct module/outcome and add a short description.
4. Submit — or save as a draft to finish later.

Step 3: Attendance and Timeclock

• Attendance — check in to sessions, including QR and geo-fenced check-in when on site.
• Timeclock — clock in and out; staff approvals happen back in the web app.

Step 4: Work Offline and Sync

The app works offline. Anything you capture without signal is saved locally and uploaded automatically when you reconnect.

• Use the Sync Center to see pending items and force a sync.

Tip: Before heading somewhere with no signal, open the app while online so your latest data is cached.

Step 5: Notifications

Enable push notifications so you don’t miss deadlines, assessment assignments, or messages from your provider.

Common Mistakes to Avoid

1. Location turned off — geo check-in and geo-fenced clock won’t work without it.
2. Forgetting to sync — confirm drafts have uploaded before assuming they’re submitted.
3. Tagging evidence to the wrong outcome — double-check before submitting.

Verification Checklist

• App installed and signed in (correct tenant)
• Captured and submitted one piece of evidence
• Checked in to a session or clocked in/out
• Confirmed the Sync Center shows no stuck items

Next Steps

• Getting Started as a Learner
• Learner PoE Submission Guide
• Attendance & Session Management